Frequently Asked Questions

Everything you need to know about your BRUT orders and experience.

How long does shipping take?

Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location.

What is your return policy?

We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please use our online portal to initiate a return label.

How do I know which size to order?

Each product page features a detailed size guide with exact measurements. We recommend comparing these to a similar garment you already own for the best fit.

Are your materials sustainably sourced?

At BRUT, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester to minimize our environmental footprint.

Can I change or cancel my order?

Orders can be modified or cancelled within 60 minutes of placement. After this window, our warehouse begins processing and we can no longer make changes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.